Paul Ignasinski

Atento announced today the appointment of Paul Ignasinski as Chief Digital Transformation Officer (CDTO), effective immediately. With this new addition, Atento will continue leading the CX transformation agenda, with a strategic, comprehensive and long-term approach, aligned with the industry’s evolution and growing customer expectations.

With more than two decades of international experience in the CX technology industry, Paul has developed his professional career in key executive leadership positions at leading companies in the technology and customer experience arenas. In his previous role, Paul served as Chief Technology Officer at Everise, leading the technology and innovation strategy, including EverAI Labs since September 2024. Previously, he was Chief Innovation Officer and Head of Artificial Intelligence at Full Potential Solutions, as well as Senior Vice President of Digital at TTEC, where he was responsible for driving global sales strategies and innovative customer experience solutions.

From his new position, Paul will lead Atento’s Products and Solutions area, focusing on accelerating the company’s Digital Transformation agenda with a comprehensive and long-term vision.

“With Paul’s incorporation, we take a strategic step toward a deeper digital transformation, which goes beyond technology and encompasses our culture, ways of working, and vision for the future,” states Dimitrius Oliveira, CEO of Atento. “In a market as competitive and dynamic as BTO, our ability to innovate, adapt and anticipate our clients’ needs is fundamental to consolidate ourselves as leaders. We are confident that his leadership will make a significant difference in our evolution toward an even more agile, efficient and future-ready organization.”